August 11, 2009 – To our valued dealers, SRAM is working with the U.S. Consumer Product Safety Commission to announce a voluntary product recall of SRAM 10 speed chain PowerLock connector links. SRAM has determined there is a potential for the PowerLock connector link outer plate to fail.

This presents a safety issue. As a result SRAM is retrieving and replacing all affected SRAM 10 speed chain PowerLock connector links from the marketplace.

THIS ISSUE IS SAFETY RELATED. SRAM will be advising consumers to stop using this product immediately. In the near future, we will be asking you to help us inform consumers about the recall by posting a Safety Recall Poster in your store, which we will provide you after coordination with the U.S. Consumer Product Safety Commission. Failure of the SRAM 10 speed chain PowerLock connector link, while in use, may result in loss of bicycle control and possible injury.

IMPORTANT
– SRAM 8 speed chains and PowerLinks are NOT affected.
– SRAM 9 speed chains and PowerLinks are NOT affected.
– SRAM 10 speed chains are NOT affected.
– ONLY 10 speed PowerLock connector links are affected.

ISSUE
PowerLock connector plate may develop a crack.
Crack may develop during installation and/or early use.
Potential occurrence rate – 2.5 connector plates out of 1000

CONSUMERS
SRAM is working with the U.S. Consumer Product Safety Commission to develop the materials to be used to notify consumers about this recall. We will advise you when this recall is going to be announced publicly to consumers. In that public announcement, we will be asking consumersowning one of these products to stop riding immediately and return their chains to any SRAM dealer for verification of the product date stamp and to obtain a free replacement PowerLock.

SRAM DEALER ACTION
SRAM dealers inside the United States – contact SRAM USA (1-800-346-2928) to obtain a return authorization number and replacement Power Lock connector links.

SRAM dealers outside of the United States – contact a SRAM distributor in your region for replacement PowerLock connector links, and to arrange for the return shipment of affected PowerLock connector links.

SRAM distributor contact information is located at www.sram.com (www.sram.com/en/locator/distributors.php).

Full Recall Notice here.