May 11, 2018 (Quebec City, QC) – Are you are a go-getter, eager to communicate your passion for cycling and the great outdoors, and enthusiastic about developing lasting customer relationships? GARNEAU has unique opportunities for you!
Sales Director
Based in Vancouver or Quebec City – a new project is in the air for Western Canada / United States!
The Garneau family’s new generation has joined the ranks of management and wants to reach new heights. Combining your excellent knowledge of the market with your business development skills, become our SALES DIRECTOR at GARNEAU and help expand the notoriety of our brand while propelling your career to the front of the peloton!
Under the supervision of the Executive Leader – Sales and Marketing, you will be responsible for developing the Western Canada / United States territory according to the company’s objectives. In addition, you will coordinate the implementation and enactment of policies and programs to maximize sales activities.
More specifically, you will have to:
- Participate in the development of sales strategies for Western Canada / United States to achieve sales targets
- Manage sales representatives in the territory
- Follow the evolution of sales on sales reps’ territories
- Carry out business development;
- Develop and maintain excellent business relationships
- Manage major accounts
- Develop sales, placement and replenishment policies
- Participate in the development of the sales budget
- Make recommendations to the Marketing Department according to consumers’ and market’s needs
- Participate in bike events and shows
Profile:
- Minimum of 7 years’ sales experience
- Excellent knowledge of the cycling/outdoors market
- Good negotiating skills
- Willing to travel, autonomous and creative
- Mastery of spoken and written English is mandatory
- Knowledge of French is an asset
Customer Support Representative
Your Role on the Team:
- Talk to riders, athletes, bike shops on the phone and in email.
- Give product recommendations, support online shopping experiences through chat services, evaluate warranties, and provide overall support.
- Receive and process product orders and returns.
- Resolve unique or complex issues through creative solutions.
- Inspire long-term relationships between Garneau and local retailers.
- Liaison with internal departments as necessary to resolve issues.
What We Are Looking For:
- Someone who is bilingual in French and English.
- PC proficiency in order entry systems, Microsoft Word and Excel.
- Excellent customer service and account management skills.
- Ability to communicate, both written and verbally, in a clear and professional manner.
- Ability to work independently in a fast paced, high volume environment.
- We are willing to train! So if you have the drive, don’t hesitate to apply.
If you are interested in one of these positions, please send us your resume at embauche@louisgarneau.com