May 27, 2009 (Reichshof, Germany) – Regrettably some Schwalbe ULTREMO R racing cycle tires have been supplied into the market that may suffer failure during use due to a mistake in the manufacturing process, as the effected tires”š carcass layer have not been sufficiently rubberized. In the few tires concerned, after only a short time in use, the fault becomes clearly visible shown by a bulge due to the carcass layers becoming disconnected.
In no case should Ultremo R tires that exhibit this phenomenon continue to be used. Replace the tires immediately!
Danger: Not doing so may lead to a catastrophic failure, as the carcass layer can chafe through consequently causing the inner tube to burst. If you notice the phenomenon while riding, under no circumstances continue at speed. It is suggested that the air pressure is reduced to the minimum recommended while riding at low speed and with great care.
If you have been effected by the ULTREMO R fault we apologize for any inconvenience caused.
We offer a straightforward replacement service: send a photo of the Ultremo R showing the defect phenomenon as well as a photo of the production code that is to be found on the inside of the tires to this special email address firstname.lastname@example.org. A replacement will be despatched immediately. To read a pdf of this notice click here.
If you have any questions please contact our Customer Service personnel at +49 (0) 22 65 – 1 09 29